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CahabaWorks Support Homepage
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CahabaCreek strives to provides industry leading support services.
SUPPORT ALERT FOR VISTA USERS:
Did CahabaWorks just "stop working" on a machine it has previously been working just fine on, or are you getting a FATAL ERROR after installing the demo? A Windows Defender update in March 2009 interfered with the internal networking requirements of CahabaWorks.
For details on this issue and how to resolve it, click here ==> Windows Defender Update Info.
CahabaWorks customers may use our Frequently Asked Questions(FAQ), view videos in our Video Library, search our KnowledgeBase on-line or download a pdf copy of our Documentation to research issues and usage questions any time of day.
You may also submit support requests anytime by email: <support@cahabacreek.com> or use the Submit Inquiry page.
Customers with active support contracts may update their software to the latest version at any time by using the Update CahabaWorks page. You will need to know your CahabaWorks church ID that was assigned when you purchased. This should have been saved in the Church Details section of CahabaWorks (accessible from the Tools...Options menu). If you do not know your church ID, you may request it via email: support@cahabacreek.com.
NOTE: Church IDs will only be e-mailed to the person listed as the primary contact for your church.
Customers with an active support contract may also access CahabaCreek support by phone:
9 am to 4:30pm Monday through Friday US Central Time by phone: (205-621-9649),
Standard support is included in the purchase price for the first year. Support services include:
- 30-days of setup assistance via phone and email
- Submission and tracking of issues and enhancement requests
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All Maintenace updates and Minor releases upgrades for the version you have purchased
- Discounts on Major Release upgrades and/or new Feature Modules
You may renew your support online using the menu at the left of this window.
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